Top 6 Zendesk Alternatives Best Help Desk Alternatives

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Top 6 Zendesk Alternatives Best Help Desk Alternatives

The 6 Best Help Desk Software. The Top 6 ZenDesk Alternatives. View the list of the best help desk software.

User Rating: 4.9 (1 votes)

Zendesk is the most popular help desk platform in the market today. It was launched in 2007 by founders Mikkel Svane, Morten Primdahl, and Alexander Aghassipour in Denmark, but after several funding, the company established its headquarters in San Francisco. Now, Zendesk has turned into an all-in-one customer service software complete with several components such as Support, Connect, Explore, Help Center, Zendesk Chat, Talk and Message.

Zendesk’s pricing plan is based on a per-agent, per-month basis. It includes Essentials ($9), Team ($25), Professional ($49), and Enterprise ($99). A 12-month commitment comes around $4 to $6 cheaper per month.

The Need for Zendesk Alternatives

Zendesk is so packed with features, if you choose the most expensive version. Zendesk created four types of bundle – the Essentials, Team, Professional and Enterprise. Buyers choose which components you want from the packages available, which have prices ranging from $5 per agent monthly to $99 per agent monthly. Even at its cheapest, Zendesk can be expensive for small businesses without significant funds.

For some people, Zendesk isn’t an option because like most feature-packed programs, Zendesk has a steep learning curve. They do have a ton of resources available, but if no one is assigned to set-up or man Zendesk exclusively, then it can be tricky to maximize the platform’s potential.

For businesses not ready to jump into Zendesk’s full-blown help desk platform, you can choose from any of these 6 Zendesk alternatives:

Freshdesk

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Freshdesk has everything Zendesk offers, but with cheaper prices as your business scales up. It converts request from Facebook, Twitter, live chat, emails and phone into tickets, which you can then filter by setting up your own criteria. Aside from the shared inbox, Freshdesk also offers reports, knowledge base, automation, and Freshdesk Arcade, all of which you can customize to cater to your business.

Freshdesk Plan Fees: Blossom ($16/agent/month), Garden ($25/agent/month), Estate ($40/agent/month), and Forest ($70/agent/month).

FEATURES:
  • Multi-channel support
  • Community Portal
  • Multi-brand support
  • Ingerations available for Harvest, Google Apps, Freshbooks, and CapsuleCRM
  • Multi-timezone support
  • No extra fee for email support and knowledge base access on all plans
  • Free live chat for all plans (except for Blossom)



 

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HappyFox

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As one of PCMag’s Editors’ Choice for best help desk services, HappyFox is right up there with Zendesk. This cloud-hosted platform with a user-friendly interface boasts of automation tools, in-depth reporting and analysis, website/email integration, knowledge base integration into various online channels, multi-channel ticketing, and more. It is geared for small to mid-sized businesses.

HappyFox Plan Fees: HappyFox has 3 pricing tiers – Mighty ($29/staff/month), Fantastic ($49/staff/month), and Enterprise ($69/staff/month)

FEATURES:
  • Cost-effective
  • Flexibility for new feature development
  • Impressive up time
  • Knowledge base support for external (customers) and internal (employees)
  • Many integration and automation options
  • Add-ons (such as live chat) are available for a fee
  • Supports up to three different brands with unlimited-ticketing categories
  • Security features
  • Phone support and live chat available during business hours



 

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Help Scout

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Designed for freelancers and small businesses, Help Scout offers collaboration tools, email ticketing, automation options, and more. It is one of the most lightweight help desk apps on the list. The fan-favorite feature, their Happiness Ratings, give businesses a way to measure customer satisfaction.

Help Scout Plan Fees: Help Scout offers free-forever access (with shared inbox), Standard plan ($20/user/ month) with reporting, automation & integrations for support teams, and the Plus plan ($40/user/month) with advanced reporting & features designed for large teams.

FEATURES:
  • Easy set-up and user-friendly interface
  • Streamlines customer support workflow
  • No clunky ticket portal
  • Simple analytics
  • Hosted knowledge base
  • Exceptional customer support
  • Many integrations available



 

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LiveAgent

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LiveAgent is a feature-rich customer support platform, which gives small to mid-sized businesses an easy way to engage, interact and handle customers. All plans include custom domain parking, e-mail support, ticketing, contact forms, forum, knowledge base, Android/iPhone app, 24/7 customer support and free integration. The higher-priced plans offer more features, such as live chat, Facebook/Twitter integration, call center support, gamification, feedback management, and more.

LiveAgent Plan Fees: LiveAgent has three price tiers – Ticket ($12/agent/month), Ticket + Chat ($20/agent/month), and All-Inclusive ($25/agent/month).

FEATURES:
  • Great value for money
  • Offers basic ticketing system without unnecessary features
  • Excellent live chat tool
  • Quick development of new features



 

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Desk.com

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Salesforce’s Desk.com is a slick social customer support software that supports up to 50 languages and integrates with a variety of third-party applications, including Salesfor’s IQ and CRM, Slack, Jira, Mailchimp, and more. Desk.com features all the basics – self-service portal, knowledge base, email organization, live chat, and callback, but the biggest advantage of Desk.com is the Salesforce product integration, agent-to-customer communication interface, and unified support queuing.

Desk.com Plan Fees: All four Desk.com plans are billed annually. They are the Starter ($3/agent/month), Standard ($20/agent/month), Pro ($60/agent/month), and Business Plus ($100/agent/month)

FEATURES:
  • Easy integration with Saleforce and third-party systems
  • Intelligent agent console
  • Very useful Business Insights tab
  • Option to upgrade to Service Cloud



 

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GrooveHQ

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Groove HQ is the newest on this list. It is aimed at small businesses and boasts of a simple system for “personalized” customer support. Users love Groove’s integration, which can be customized to fit your business needs from just a simple help-desk platform to an app-filled business solution, including live chat, customer satisfaction rating, knowledge base, and Facebook & Twitter integration, among others.

Groove Plan Fees: Groove also has one of the most straightforward pricing on this list with only two pricing tiers – Starter (free forever for 1 mailbox and 3 agents), and Team ($15/month/agent).

FEATURES:
  • Highly customizable
  • Assign tickets to specific team members
  • Social media integration
  • Private notes



10 Total Score
Top 6 Zendesk Alternatives Best Help Desk Alternatives

The 6 Best Help Desk Software. The Top 6 ZenDesk Alternatives. View the list of the best help desk software.

User Rating: 4.9 (1 votes)
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BONUS:

If you’re looking for the cheapest help desk software among the bunch, go for Cayzu, which offer only two pricing ($14 and $17 tiers) for the entire organization instead of the usual per-agent pricing. For businesses that don’t require other features, but want a competent live chat system, ClickDesk can accommodate your needs and more.

Other help desk Zendesk alternatives may cater to your business’ specific needs. For example, Samanage and Spiceworks Help Desk are both known for their IT Service Desk, while UserVoice is the best in product feedback management. Want a browser-based platform? Check out Revelation HelpDesk instead.

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